I have a DNS subscription to PureVPN and it has been working great for a long time, but suddenly it is no longer working with Netflix. I get the message that I am in a country where Netflix is unavailable. What has happened? Is something wrong with PureVPN? Or something else?
Thanks for asking! This is a great question and the problem in discussion has become very common with some of the latest updates of the Netflix application. What causes this problem is that Netflix has hard coded the Google DNS servers into their Android application, meaning that the application will override any DNS settings you have setup on your mobile device or on your router. So, it does not matter if you have a router configured to use the DNS servers provided by PureVPN (or some other DNS service).
The problem is clear, but what is the solution? Most VPN and DNS providers have posted solutions to this problem on their websites, so you can ask them directly, but to make it short I will explain in general what needs to be done. The change needs to be made on a router level, meaning that you can not fix this only directly on your phone. That makes it tough, meaning that it is to hard for some, but if you know how to change some settings on your router, then you login to your router (normally to be found at IP 192.168.0.1 or 192.168.1.1). Once there you will need to give the router message to either block all DNS requests sent to the Google DNS servers (184.108.40.206 and 220.127.116.11), or you need to give a message to your router to forward all DNS requests to the Google DNS servers to the DNS servers provided by your DNS provider. This should not be very hard, but it can require some time and since all routers behave differently and all DNS providers have different settings, it might in fact require more than some minutes. But, if you are lucky, this can work out easily anyway.
You can read some instructions on how to fix this problem on DD-WRT and TP-Link routers in this article, but if that does not help you, I for sure recommend that you speak with your DNS service provider and ask them for detailed instructions!
So, it is possible to watch Netflix on your Android device combined with using a DNS service, but it got way harder with the new and updated Netflix applications!
Read more about other troubleshooting topics right here.
If you have questions or comments, just write!
If you are located outside the nation in which you have your Netflix subscription, you will get some trouble as you try to watch Netflix on your tablet. If you do not have a Netflix subscription at all you will not even be allowed to download the Netflix application from Google Play. Luckily there is a solution to both problems!
I can not download the Netflix app from Google Play
If this is your problem, we have already written a special article on that problem. It can be found here. Shortly the answer to this problem is to get a VPN subscription (we recommend using PureVPN). Get your subsription in order and download their PureVPN client for your Android device. Connect to a server in the UK or in the USA (depending on where your Netflix subsription is valid, or in what country you want a subscription). When this is done go to “Manage Apps” on your tablet, go to Google Play Store and clear data and Force Stop. As you now open Google Play again you will be able to search for Netflix and find the Netflix application.
I already have the Netflix app and a subscription, but I am not allowed to watch it from abroad
If you already have a running Netflix subscription and you have the Netflix applet installed on your tablet, but you are not able to watch because of your location the answer is yet again to sign up for a VPN account with PureVPN. Download their client (which works brilliantly on Android devices/tablets) and connect to a server in the nation of your Netflix account, and as you now open your Netflix application again you will be able to watch Netflix from wherever you are in the world!
I hope these simple instructions has helped you and that you will now be able to watch Netflix again!
If you are in a nation in which Netflix does not really exist and try to download the Netflix app to your Android phone or Android tablet, you will be surprised to find out that you do not even find the app in Google Play.So, what can I do to find the Netflix app and download it in such a situation?
Google Play uses a so called geo-block which makes it impossible to download the Netflix application for Android phones and tablets if you are located in a nation in which Netflix is unavailable. In general the solution is to get yourself an IP address in a nation in which Netflix is available and that will solve the problem. But, when it comes to Google Play and Android devices that is not enough. There are two steps you need to make for this to work.
Download Netflix app in a nation where it is unavailable.
- Get yourself a VPN subscription. I recommend PureVPN as they have a beautiful Android application. Visit the PureVPN website to get started.
- As you have a PureVPN subscription, download the Android application and connect to a server in for example the UK or in the USA.
- On your Android device open: Settings, Apps, Google Play Store.
- There you should “Clear data.” and then “Force stop.”
- You should now open Google Play Store again and search for Netflix, and you should now be able to download the application.
The great thing is that when you have a PureVPN subscription you will not only be able to download the Netflix account to your Android device, you will also be able to use it to get yourself a Netflix account and get yourself an IP address in a nation in which you can watch Netflix.